Syntral Case Study | Garza Consulting Group

Snapshot

The project at a glance.

Client: Syntral's owner
GCG role: Builds and maintains Syntral for its owner
Product: Syntral operations platform, app.syntral.io
Stack: React, TypeScript, and Vite browser app; Yii2 (PHP) API with MySQL migrations; Docker; AWS (CDK and Bedrock); Stripe billing; Mapbox geocoding; Playwright tests
Status: Ongoing development.

The product problem

Service operations rarely fit clean SaaS templates. Real businesses have accounts, sites, assets, agreements, inventories, technicians, exceptions, and legacy data that must become understandable software.

What GCG delivered

Ongoing development of the platform, including:

AI-drafted technician work instructions, grounded only in the ticket, asset history, and documents supplied, run on AWS Bedrock and metered against the tenant's AI budget

How the platform is organized

The platform is multi-tenant and permissioned. Its feature areas include tickets and SLA tracking, sites and assets, parts and branch inventory, technician trips and reports, service agreements with service pricing, company users and seats, AI budget and usage, and billing.

The browser client and the API are separate repositories. The API holds the database migrations, backend tests, Docker runtime, and AWS infrastructure definitions.

How it is tested and released

The browser client has a Playwright end-to-end suite. Development and production run as separate application stacks.

Conversion path

Have a complex operations workflow that needs software?

Bring the workflow, the users, and the constraints. We will come back with a scoped quote.

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